Complaint on web accessibility
View connections →You can submit a complaint to the Traficom about a digital service that does not comply with the web accessibility requirements.
Published by: The Finnish Transport and Communications Agency Traficom · Government organisation
Description language: English
Coverage: All Finland
About this service
Description
You can submit a complaint on accessibility to the Finnish Transport and Communications Agency Traficom about a service provider that has not complied with the accessibility requirements of the Act. These requirements largely concern the technical functionality of the service. You can ask Traficom to investigate if the publisher of digital service has not provided the content in a format that suits you, even if you have requested it and if the digital service publisher has not responded to your feedback about accessibility within two weeks. You can also file a complaint if the service provider does not have an accessibility statement or the statement does not contain sufficient information on why some content has been excluded from the accessibility requirements. You can also file a complaint, for example, on the fact that the service provider does not have an electronic channel, i.e. an online form or an email address to which accessibility feedback can be submitted. You can submit a complaint or request for clarification using this form, by e-mail or letter. You can see the contact details of Traficom at the bottom of the form.
Where and how to get help
Submit a complaint on web accessibility or request clarification · Online service
Submit a complaint about a digital service that doesn't comply with the webaccessibility requirements of the Act on the Provision of Digital Services.
Description: English · Service languages: English
Phone: 358 295345641 · Charged
Check the official service page for current hours, exceptions, identification requirements and further contact details.