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Customs Information Service helps customers in customs issues. Support for online declarations provides guidance for electronic customs declarations.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Customs Information Service helps customers in customs-related matters. We advise on issues such as import duties, souvenirs and customs clearance. Support for electronic customs declarations provides guidance in the filing of electronic customs declarations, including the content of the declarations, error messages, downtime and fallback procedures.

How to use it

You can contact Customs Information Service and online declaration support by phone or chatbot. In terms of the Import Declaration Service for private customers, assistance with code issues is available through a chat service on Mon–Fri 8.00–16.15. If you are unable to contact by phone, chatbot or chat, you can send your question to the registry office by mail or email. You can also submit the question to the nearest Customs office with customer service for delivery to the registry office.

Where and how to get help

Customs information services for private customers – Chatbot Hippu · Online service

Private customers receive customs information services 24 hours a day from the Customs Chatbot Hippu.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customs Import Declaration Service for private persons – Chat · Online service

The chat helps private customers of Customs Import Declaration Service in selecting the correct tariff heading when needed.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Showing up to five channels per service. Additional channels are available on the official service pages.

Capture started 2026-10-10T21:11:51.293Z · Published 2026-10-11T12:19:37.711Z . Directory information can change; this is not a measure of service capacity or an endorsement.

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Customs information services for private customers

Customs Information Service helps customers in customs issues. Support for online declarations provides guidance for electronic customs declarations.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

How to use it

Where and how to get help

Customs information services for private customers – Chatbot Hippu · Online service

Private customers receive customs information services 24 hours a day from the Customs Chatbot Hippu.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customs Import Declaration Service for private persons – Chat · Online service

The chat helps private customers of Customs Import Declaration Service in selecting the correct tariff heading when needed.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Showing up to five channels per service. Additional channels are available on the official service pages.

Capture started 2026-10-10T21:11:51.293Z · Published 2026-10-11T12:19:37.711Z . Directory information can change; this is not a measure of service capacity or an endorsement.

Decision on acceptance to the TIR system

The use of the TIR transit procedure requires a Customs’ decision on acceptance to the TIR system.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

The TIR transit procedure is subject to authorisation. Its purpose is to ensure uninterrupted movement of goods along the transport route under customs supervision. The procedure can be implemented in countries which are contracting parties of the TIR Convention. The use of the TIR transit procedure requires Customs’ decision on acceptance to the TIR system. Finnish Transport and Logistics SKAL, who granted the TIR Carnet, functions as a guarantor for the TIR transit. A company does not need to provide a separate guarantee to Customs. The authorisation can be issued in Finnish or Swedish.

How to use it

You can find instructions for applying for the authorisation on Customs’ website under “Authorisations”.

Where and how to get help

Transit / ATA-Carnet · Website

Companies can transport other than commercial goods temporarily without a customs declaration by presenting an ATA Carnet to Customs.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Telephone support in authorisations for businesses · TelephoneService

Advisory services in matters related to authorisations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955202 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Authorisations and Decisions Service · Online service

Companies can apply for permits online in the Authorisations and Decisions Service.

Description: English · Service languages: Swedish, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Declaring a vehicle purchased abroad

You must declare a vehicle if you are importing it from outside the EU’s fiscal territory.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

You must clear a vehicle through customs when importing it from outside the EU or from within the customs territory of the EU but from outside its fiscal territory. You can clear the vehicle in the Customs Import Declaration Service for private persons. In connection to the importation, you must pay the possible VAT and customs duty for the vehicle.

How to use it

Complete the customs clearance for the vehicle in the Import Declaration Service for private persons. You will find your customs clearance and release decisions in the "My customs clearance" section of the service for 90 days. It is a good idea to print the release decision for registration, for example. You can only use a vehicle that has a valid registration in an EU or EEA country or if an inspection site has issued a transfer permit for the vehicle and it has a valid motor liability insurance. If you need a transfer permit, apply for it in advance at an inspection site. You need the vehicle’s identification details (production number) in order to apply for the permit. All inspection sites are listed on Traficom’s website. Submit the declaration of use and car tax return to the Tax Administration. Further information is provided by the Tax Administration.

Where and how to get help

Import declaration service for private persons – e-services · Online service

You can clear your consignment and pay import duties using the Import declaration service of Customs.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Declaring cash when travelling to or from EU nations

If you are carrying cash worth more than €10,000 when entering or leaving the EU, you must declare it to Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

If you have over €10,000, or the equivalent sum in other currency, when entering or leaving the EU, you must declare the cash to Customs. Cash means: * banknotes and coins * other means of payment, such as cheques and negotiable promissory notes * gold coins (at least 90% gold content) * pieces, bars and blocks of gold (at least 99.5% gold content). Credit and debit cards are not considered cash. Please also check the sanctions applicable to Russia and Belarus on the Customs website.

How to use it

Declare your cash by filling out a form. Submit the cash declaration form to Customs upon your arrival or departure. Print and fill out the cash declaration form in advance. Attach a copy of your passport or identity document. After arriving, choose the red channel or declare your cash to Customs in another manner.

Where and how to get help

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Cash declaration form · Form

Fill in the form if you enter or leave the EU territory and have over €10,000 in cash with you.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Declaring goods as a business customer

You can declare goods, that is, complete a customs clearance, and pay the possible import duties by submitting an import declaration to Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

When your company receives goods imported from outside the EU customs and fiscal territory, or from inside the EU customs territory but outside the EU fiscal territory, you must, in most cases, submit an import declaration to Customs. If a consignment of goods requires a customs clearance, you will be informed accordingly by the courier company. You must clear goods before they can be used or sold and pay their possible import taxes. Cash customers’ goods will be released only after they have paid the customs invoice. A company engaged in regular importation may apply for authorisations for comprehensive guarantee and payment deferment. For companies with authorisation for payment deferment, the average deadline for paying import taxes is five weeks. However, such companies may already take possession of the goods before the taxes have been paid. You can submit a customs clearance online in the Customs Clearance Service. The service is free of charge and available 24/7. You can also submit a notification via the message exchange service between businesses and Customs. Select the appropriate method based on the amount of your customs-related activities and the scope of declarations. You should choose message exchange as the declaration method if your company has a large number of declarations that contain several goods items. You can also buy customs clearance as a service from a forwarding agency or Posti. Please contact your service provider for instructions and further information.

How to use it

Before using the service, please read the instructions for identification and how to use the services on the Customs website. ### Paying in the service Pay the duties, taxes and charges payable when submitting the declaration if your company does not have the Customs authorisation for comprehensive guarantee and payment deferment. If your company has the authorisation, you will receive both a release and a customs clearance decision after the declaration has been accepted. During the next month, you will receive a consolidated invoice called periodic filing. In the Customs Clearance Service, you can pay a customs invoice in an online bank or as a card payment (Visa Credit/Debit and Mastercard Credit/Debit). After you have submitted the customs clearance and paid any related taxes, the postal consignment will be delivered directly to you or a Posti pick-up point of your choosing. When clearing a cargo consignment through customs, save the release decision and be prepared to deliver it to the carrier of your consignment so that the consignment can be released from the warehouse. Most warehouse managers receive the release information directly to their systems from Customs. The customs clearance must be submitted and any related taxes paid within the time specified by the carrier, or the carrier will return your consignment to the consignor.

Where and how to get help

Customs Clearance Service · Online service

A company can carry out a customs clearance of goods and submit certain declarations online through the Customs Clearance Service.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Further information on how to submit an import customs declaration · Website

A company can declare goods by submitting an import declaration to Customs.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Support for electronic customs declarations for businesses · TelephoneService

Support for customs declarations provides guidance in the filing of electronic customs declarations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955207 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

EORI registration

Customs authorises an economic operator to use a unique identifier when transacting with customs authorities in any EU member state.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Importers and exporters trading with non-EU countries need a business identifier (EORI number) for almost all customs declarations. Many permits granted by Customs also require EORI registration. EORI (Economic Operators Registration and Identification System) is an EU-wide system for registering importers, exporters and other economic operators. An EORI number identifies the operator. In Finland, Customs is the authority responsible for EORI registration. Finnish companies are registered in Finland. They do not issue a separate authorisation, but Customs saves the company’s details in the EORI system and informs the applicant of the EORI number.

How to use it

You can find instructions for applying for the authorisation on Customs’ website under “Authorisations”.

Where and how to get help

Forms - website · Website

You can find the forms needed for customs procedures and permits on the Customs website.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

When you are planning to apply for an authorisation - webpage · Website

You can find information about the authorisation process on Customs’ website.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Telephone support in authorisations for businesses · TelephoneService

Advisory services in matters related to authorisations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955202 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

End-use - Authorisation for the transfer of rights and obligations with regards to goods

A company can transfer rights and obligations of goods placed under the end-use procedure.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

In order to get an authorisation, the company must be authorized to use the end-use procedure. You can find instructions for applying for the authorisation on Customs’ website under “Authorisations”. A company that is authorized to transfer rights and obligations may transfer the following rights to another company: * the right to hold and handle/process/manufacture/store goods placed under the procedure * the right to move goods * the right to export the goods from the customs territory of the Union with the permission of the Customs when the goods have not been used for their prescribed end-use, thereby benefitting from the extinguishment of the customs debt. A company that is authorized to transfer rights and obligations may transfer the following obligations to another company: * the obligation to use the goods in accordance with their prescribed end-use * the obligation to keep required records to a sufficient extent and accuracy * the obligation to store the goods in such a way that allows customs control measures to be carried out * the obligation to pay the customs debt on import or other duties incurred in accordance with UCC Article 79 * the obligation to lodge a guarantee. The authorisation shall state the rights and/or obligations that the company is entitled and/or obliged to. Authorisations are issued in Finnish or Swedish.

How to use it

You can find instructions for applying for the authorisation on Customs’ website under “Authorisations”.

Where and how to get help

Forms - website · Website

You can find the forms needed for customs procedures and permits on the Customs website.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

When you are planning to apply for an authorisation - webpage · Website

You can find information about the authorisation process on Customs’ website.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Telephone support in authorisations for businesses · TelephoneService

Advisory services in matters related to authorisations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955202 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Endorsement of EUR.1 and A.TR. movement certificates

EUR.1 and A.TR. movement certificates filled by an exporter or its representative are endorsed by Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

EUR.1 and A.TR. movement certificates filled by an exporter or its representative are endorsed by Customs. If goods originating from an EU country have an existing EUR.1 movement certificate endorsed by Customs, preferential treatment can be granted in the country of destination. In turn, preferential treatment can be granted in Turkey to goods exported from the EU in accordance with the Customs Union agreement, if the product has an A.TR. movement certificate endorsed by Customs. You can buy movement certificates from PunaMusta webshop authorised by Customs. Some copies may also be available at Customs offices with customer service. If a company regularly exports goods to a country covered by a free trade agreement with the EU, it can apply to be authorised as an approved exporter. An approved exporter is authorised to make out invoice declarations and origin declarations, and to personally endorse A.TR. movement certificates.

How to use it

Before applying for an EUR.1 movement certificate, make sure that your company has documentation proving that the goods originate in the EU and are thus entitled to preferential treatment. Send the EUR.1 or A.TR. forms to the Customs office in Kotka for authorisation. Attach a trade invoice or other commercial document detailing the export consignment. The EUR.1 and A.TR. movement certificates and the EUR-MED movement certificates are primarily endorsed by post. Send the certificates with enclosures to the address: Kotka Customs Certificates Merituulentie 424 48310 Kotka Kotka Customs will endorse the certificates no later than on the date following their arrival, and the endorsed certificates will be sent back to the customer to the requested address immediately after the processing. The exporter should provide the buyer or the consignee with the endorsed certificate, that is, the top copy of the application set, in the agreed manner. Please note: * The goods must be available for inspection by Customs when the certificate is endorsed. * Be prepared to also present the documents proving the origin of the goods. In urgent cases, Customs endorses certificates by appointment made via the booking service. You can find the contact information of Customs offices and a list of Customs offices that offer services by appointment on Customs website. The customer service points have been listed in the service channels.

Where and how to get help

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Vaalimaa · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Vaalimaantie 2990 49930

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Intrastat declaration service for businesses

Submit a statistical declaration of import and export in EU trade.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

An Intrastat declaration is a statistical declaration on intra-EU trade flows. A company must submit a declaration on the import of goods from EU countries to Finland and on the export of goods from Finland to other EU countries, when the value of the intra-EU trade (import or export) exceeds a certain statistical threshold. Customs will notify your company when the threshold value is exceeded and you are obligated to declare Intrastat data. The statistical declarations are submitted each month. Select the most appropriate way for your company to submit an Intrastat declaration. The selection of an appropriate channel depends on things such as the volume of trade, information systems in use and other customs-related activities. Read more about the alternatives: * Submit the declaration in Customs Intrastat declaration service online. In addition to companies, the Intrastat service can be used by agents submitting statistical declarations on behalf of companies. * Submit the Intrastat declaration via Customs Message exchange service. Message exchange is the declaration method of choice if your business has a large number of declarations and you use Message exchange for other customs-related matters. * Purchase customs declarations as a service from a forwarding agency or another service provider; they will also provide you with more information on outsourced services.

How to use it

Read the Intrastat instructions at: https://tulli.fi/intrastat. You can also call the Intrastat service number. The declaration can be made in Customs Intrastat declaration service by a company or an agent submitting statistical declarations on behalf of companies subject to an obligation to provide information. Before using the service, please read the instructions for identification and how to use the services.

Fee details

The Intrastat declaration service is free of cost. In the TYVI Pro service a charge applies for uploading a file to the service.

Where and how to get help

Intrastat declaration service for businesses · Online service

Companies can submit statistical declarations on internal trade within the EU in the Intrastat declaration service.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Intrastat declaration telephone service for businesses · TelephoneService

The service provides advice and instructions on submitting Intrastat declarations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 29552334 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Intrastat – compilation of statistics on EU trade - webpage · Website

You can find further information on Customs website about the ways to submit an Intrastat declaration and instructions on how to submit a declaration.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Intrastat instructions and statistics service for businesses

The service provides advice on submitting Intrastat declarations.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

How to use it

Consult the Intrastat guide on the Finnish Customs website for information on how to declare and more. You can also call the Intrastat service number.

Where and how to get help

Intrastat declaration telephone service for businesses · TelephoneService

The service provides advice and instructions on submitting Intrastat declarations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 29552334 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Intrastat – compilation of statistics on EU trade - webpage · Website

You can find further information on Customs website about the ways to submit an Intrastat declaration and instructions on how to submit a declaration.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Location approved by Customs

Undeclared goods can be stored temporarily in locations approved by Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Temporary storage means storing undeclared goods under customs supervision between their presentation to customs and their placing under a customs procedure or re-export. Goods in temporary storage may be stored in temporary storage facilities or in other locations approved by Customs. Both alternatives require an authorisation granted by the Customs Authorisation Centre. Customs can grant e.g. an authorised consignee for transit an authorisation to store undeclared goods briefly in a location other than the actual facility for temporary storage. The Authorisation Centre issues a separate warehouse ID for the location. The goods shall be placed under a customs procedure or re-exported within three days from their presentation. If the authorisation holder has the authorised consignee authorisation, the time limit is six days. If goods in temporary storage are moved from the location approved by Customs indicated in the authorisation or if they are released from the storage facility without Customs’ permission, a customs debt may be incurred. If the applicant does not have a comprehensive guarantee, a guarantee must be lodged for the storage. The authorisation holder must keep record of the goods in temporary storage. The authorisation is issued in Finnish or Swedish.

How to use it

You can find instructions for applying for the authorisation on Customs’ website under “Authorisations”.

Where and how to get help

Telephone support in authorisations for businesses · TelephoneService

Advisory services in matters related to authorisations.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955202 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Authorisations and Decisions Service · Online service

Companies can apply for permits online in the Authorisations and Decisions Service.

Description: English · Service languages: Swedish, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Lodging an export declaration

Exports refer to exports of Union goods outside the EU. Export goods must be placed under the export procedure by lodging a customs export declaration

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Goods exported from the EU must be placed under the export procedure by lodging a customs export declaration. An export declaration must also be lodged when goods are exported outside the EU's tax jurisdiction, for example to the Canary Islands, and when goods are exported from Åland somewhere other than Finland. The exporter must be established in the customs territory of the Union. The exporter may lodge the customs declaration themselves or, if they so wish, they may use a representative to lodge the export declaration. You can submit a customs declaration via the Customs online service. The service is free of charge and open 24 hours a day. Another way to submit a notification is to use the Message exchange service between businesses and Customs. You should choose message exchange as the declaration method if your company has a large number of declarations that contain several goods items. You can also purchase customs declaration as a service from a forwarding agency. Please contact your service provider for instructions and further information.

How to use it

1. Make a customs clearance through the Customs e-service in the Customs Clearance Service. Log in to the service through the Suomi.fi e-Identification service. You can find more detailed instructions in the service. Export transport may begin when you have received a release decision from Customs. At the customs office of exit, you must present both the export goods and the release decision. After that, you will receive a release decision with a certification of exit from Customs for filing in your accounts.

Where and how to get help

Customs Clearance Service · Online service

A company can carry out a customs clearance of goods and submit certain declarations online through the Customs Clearance Service.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Further information on the lodging of export customs declaration · Website

Further information about placing of goods under the customs procedure by lodging an export customs declaration.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Declaration of exports · Online service

You can submit export notifications online in the Customs Clearance Service.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Lodging an export declaration as a personal customer

You must lodge an export declaration when sending goods outside the EU or within the EU customs territory but outside the fiscal territory.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Before sending goods outside the EU or within the EU customs territory but outside the fiscal territory, you must, in certain situations, submit an electronic export declaration to Customs. You may have to declare goods for export, that is, lodge an export declaration, for example if you send goods to be repaired, replaced or used temporarily. In addition, an export declaration must be lodged for removal goods if you move outside the EU fiscal territory. The export procedure ends when the goods leave the EU territory. The exporter, that is, the sender of the goods, is provided with a decision on release with confirmation of exit which acts as a declaration for exporting the goods. As an exporter, you are responsible for the export declaration. You may lodge the export declaration personally or authorise an agent (in general, a forwarding agency) to lodge the declaration on your behalf.

How to use it

You can lodge the export declaration to Customs online via the Customs Clearance Service. Log in to the Customs Clearance Service using Finnish online banking codes, a mobile certificate, a certificate card or the new identification token hightrust.id. Find detailed instructions on how to submit export declarations in the Customs Clearance service.

Where and how to get help

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Vaalimaa · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Vaalimaantie 2990 49930

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Markings on the export registration certificate of a vehicle

The importer of a vehicle needs to have their export registration certificate marked by Customs for importation and exportation.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Please contact Customs if you are importing a vehicle and need to have Customs mark the export registration certificate for importation and exportation. The vehicle’s owner or holder, i.e. the person who imports the vehicle, can apply for the Customs markings. If you need more information on the temporary use of an export-registered vehicle in Finland, visit Traficom’s website.

How to use it

If Customs is not present at the time of the importation or exportation, please contact a mobile group of Customs by phone. You can find the contact details of Customs offices in the service descriptions. You can find the contact details of mobile groups from the Customs website, under the page ‘Customs offices with service by appointment only’.

Where and how to get help

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Vaalimaa · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Vaalimaantie 2990 49930

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Meeting the obligations of the Carbon Border Adjustment Mechanism (CBAM)

You can submit CBAM information and apply for the status of authorised CBAM declarant in the e-services of the European Commission.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Information must be provided on the import of goods covered by the Carbon Border Adjustment Mechanism (CBAM goods), including quantities of goods, their origin and greenhouse gas emissions generated in their production. The details are submitted in the Commission’s CBAM Transitional Registry during the transitional period from 1 October 2023 to 31 December 2025, and from 2026 in the Commission’s CBAM Registry. In 2026, the import of CBAM goods will be subject to authorisation, at which time the import will require the status of authorised CBAM declarant. The authorisation can be applied for in the CBAM Registry. There are links to the services on Customs’ webpages for e-services. More information and instructions are available on the Customs website as well as on the Commission’s webpage about CBAM.

How to use it

Before using the services, read the user instructions for the services as well as instructions on identification on the Customs website. Instructions and links to the CBAM Transitional Registry and the CBAM Registry are available on the Customs website.

Conditions

A tax debt certificate, among other things, must be submitted when applying for the authorisation. Read the additional instructions on the Customs website.

Where and how to get help

Applying for the status of authorised CBAM declarant (Carbon Border Adjustment Mechanism) · Online service

You can apply for the status of authorised CBAM declarant in the Commission’s CBAM Registry.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955207 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Carbon Border Adjustment Mechanism · Website

More information on the Carbon Border Adjustment Mechanism (CBAM).

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Reporting during the transition period of the Carbon Border Adjustment Mechanism · Online service

You can report emissions and quantities of imported CBAM goods through the Commission’s transitional register.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Message exchange

Company may issue customs declarations for different customs procedures using specified messages directly from its own information system to Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

In message exchange, a company sends the customs declarations directly from its own information system as XML messages to the Customs system and retrieves the response messages from the Customs system. If the company makes a lot of customs declarations and the declarations contain several items, message exchange is a faster and often cheaper way to submit customs declarations. A service provider can also be used in message exchange. Message exchange can be used for import, export, declaration of arrival and exit of goods, declaration of temporary storage, transit, declaration of customs warehousing, tax border declarations for Åland and statistical declarations for internal trade. Message declaration is free of charge, and declarations can be submitted 24 hours a day.

How to use it

Read the instructions and guides for message exchange on the Customs website and decide whether your company wants to manage the message exchange itself or use an IT service provider. If necessary, you can contact the Customs business information services. Get software to prepare and send notification messages to Customs. Apply for a registration to use message exchange in the Authorisations and Decisions service. Read instructions for applying for the registration on the Customs website. Before using the service, please read the instructions for identification and how to use the services on the Customs website. After applying for the registration, the Customs will contact your company. The company must test the functionality of telecommunications connections and software with Customs before it can start using message exchange. Once your company has been registered to use message exchange, you can start production and order disruption notices.

Conditions

Companies need a registration decision from Customs to use the message exchange. Read instructions for applying for the registration on the Customs website.

Fee details

Note: the company pays for the purchase of the software and server certificate.

Where and how to get help

Telephone support for companies for the declaration of arrival, exit and temporary storage · TelephoneService

We provide advice on matters concerning the declaration service.

Description: English · Service languages: Swedish, English, Finnish

Phone: 358 2955207 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Authorisations and Decisions Service · Online service

Companies can apply for permits online in the Authorisations and Decisions Service.

Description: English · Service languages: Swedish, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Preliminary ruling

You can apply for a binding preliminary ruling on fairway dues, import VAT and application of the law on excise taxation.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

Under certain situations, you can apply for a preliminary ruling for your company from Customs. Such situations include: • fairway dues • import VAT, when the tax is levied upon customs clearance • excise tax, when the tax is levied upon customs clearance The preliminary ruling of Customs is binding and valid for a fixed term. The preliminary ruling is subject to a fee. You can find more information about tax-specific preliminary rulings and their fees on Customs website. Read more: https://tulli.fi/en/businesses/transport/fairway-dues https://tulli.fi/en/businesses/import/customs-duties-and-taxes/import-vat/advance-ruling-on-vat https://tulli.fi/en/businesses/import/customs-duties-and-taxes/advance-ruling-on-excise-taxation

How to use it

You can apply for a preliminary ruling by submitting a written application in free format. Send the application to Customs registry office. You can find further details on how to apply as well as the contact details of the registry office on Customs website.

Fee details

You can find the Ministry of Finance's decree on the fees charged for Customs’ services on Finland’s online statute collection (Finlex.fi). A link to the decree is also available in the service channels from the Price list - webpage.

Where and how to get help

Fairway dues website · Website

Fairway dues are levied on ships engaged in merchant shipping in Finnish territorial waters.

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Price list ‑ webpage · Website

Price list for fees charged for Customs’ services

Description: English · Service languages: Swedish, English, Finnish

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Presenting and confirming export licences

The exporter shall present an export licence and an export declaration to Customs.

Published by: Finnish Customs · Government organisation

Description language: English

Coverage: All Finland

About this service

Description

The export of certain goods is restricted, and they may not be exported abroad without an export licence. If your goods require an export licence, you can apply for the licence from the responsible authority. Present the export licence and the export declaration to Customs. Customs adds the markings required under the licence conditions, for example, the quantity of exported goods. Some export licences are presented to Customs online and some as paper documents.

How to use it

Before starting to export the goods, find out whether the goods are subject to any restrictions. If your goods require an export licence, you can apply for the licence from the responsible authority. Present the export licence and the export declaration to Customs. Customs adds the markings required under the licence conditions.

Where and how to get help

Customer service point in Kilpisjärvi · Visit in person

You can take care of matters concerning customs clearance at the customer service point.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Käsivarrentie 14938 99490

Phone: 358 295527007 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Mariehamn · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Hamngatan 24 22100

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Imatra · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Pietarintie 1 55610

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Salla · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Tullintie 26 98920

Phone: 358 2955200 · Charged

Check the official service page for current hours, exceptions, identification requirements and further contact details.

Customer service point in Vaalimaa · Visit in person

You can take care of matters concerning customs clearance at the customer service point. This service point also issues customs clearance carnets.

Description: English · Service languages: Swedish, English, Finnish

Visit address: Vaalimaantie 2990 49930

Check the official service page for current hours, exceptions, identification requirements and further contact details.