City of Turku's Customer Service
View connections →One door – many services.
Published by: City of Turku · Municipality
Description language: English
Coverage: Selected municipalities, regions or wellbeing services counties
About this service
Description
You can visit the Customer Service and get advice and help with many of the City's services.
### The City's Services
* Resident and business parking
* Ticket sales and counselling for Föli
* Payment of the city's bills. (NB! You cannot pay bills for The Wellbeing Services County of Southwest Finland/VARHA at Monitori.)
* The city's employees' service: Tyky-bracelets and sales of Commuter Benefits card as well as guidance in its charging
* The sales of exercise wristbands (10 x and 4 months), Kimmoke and Seniors' wristbands, and the Seasonal product extra
* Management and guidance in the reservations of youth facilities
* The sales of tickets for Saaronniemi winter swimming
* Renting of berths
How to use it
We recommend that you primarily take care of your errands online. You can, for instance, charge your Föli travel card on Föli's webpages. Ask more about the bus tickets and cards in Föli's chat. In the City of Turku's chat you can ask for general advice on the city's services.
You can also call the Customer Service during the opening hours of Monitori, or visit the service point by the Market Square. Please note that the opening hours of the Customer Service deviate from those of Monitori. The number tag machine is closed at the latest 30 minutes before closing.
Please note that the service occasionally is overloaded, especially in January and August-September.
Where and how to get help
The phone service of the City of Turku Customer Service · TelephoneService
The phone service provides guidance on the different types of services available in Turku.
Description: English · Service languages: Swedish, English, Finnish
Phone: 22620100 · Charged
Open provider website →
Check the official service page for current hours, exceptions, identification requirements and further contact details.
Turku Customer Service Chat · Online service
Turku Customer Service Chat provides guidance and advice on city services.
Description: English · Service languages: Swedish, English, Finnish
Open provider website →
Check the official service page for current hours, exceptions, identification requirements and further contact details.
Föli's Chat · Online service
Föli's Chat provides guidance on the use of the Turku region's public transport.
Description: English · Service languages: Swedish, English, Finnish
Phone: 358 22620100 · Charged
Open provider website →
Check the official service page for current hours, exceptions, identification requirements and further contact details.
Föli Travel Card Loading in the Webshop · Online service
You can pay for the loading of your card, check its status and validity in the Föli webshop.
Description: English · Service languages: Swedish, English, Finnish
Phone: 358 22620100 · Charged
Open provider website →
Check the official service page for current hours, exceptions, identification requirements and further contact details.
Monitori Market Square · Visit in person
Monitori is a centralised customer service point shared by the City of Turku, Varha and Kela, located right next to Kauppatori.
Description: English · Service languages: Swedish, English, Finnish
Visit address: Aurakatu 8 20100
Phone: 358 2330000 · Free
Turku Customer Service Chat, Mon–Fri 9.00–16.00 →
The Early Childhood Education Chat, Mon–Fri 9.00–12.00 →
Check the official service page for current hours, exceptions, identification requirements and further contact details.
Check this service on Suomi.fi →